Effective Date: 20 April 2025
Website: https://thedbsuniversity.com
Company: Divergent Business Systems Pvt. Ltd. ("DBS Group")
Location: Bangalore, Karnataka, India

At DBS University, your privacy is our priority. This Privacy Policy explains how we collect, use, protect, and manage your personal information across our online learning platform.

1. Information We Collect Policy

We collect the following categories of data:

a. Personal Information

1. Full name, email address, phone number, billing address
2. Date of birth (if required for age verification)
3. Profile photo (optional for students / instructors)

b. Account & Course Activity

1. Course enrollments and completion data
2. Quiz and assignment responses
3. Certificates issued
4. User preferences and feedback

c. Payment Information

1. Billing details processed securely via third-party gateways (Stripe, PayPal, Razorpay)
2. No card details are stored on our servers

d. Technical Data

1. IP address, browser type, device information and operating system
2. Cookies and usage data for analytics and functionality

2. How We Use Your Information

We use your data for the following purposes:

1. To create and manage user accounts
2. To deliver course content and track learning progress
3. To issue certifications and enable verification
4. To send important updates, invoices, or support responses
5. To improve website performance and user experience
6. To prevent unauthorized access, fraud, or policy violations
7. For legal and compliance obligations

3. Legal Basis for Processing

We collect and process your personal information based on:

1. Your consent (during registration or form submissions)
2. Fulfillment of a contract (course access, certification)
3. Legal obligations
4. Our legitimate interests in improving services and security

4. Cookies & Tracking Technologies

We use cookies and tracking tools (Google Analytics, Facebook Pixel) to:

1. Understand user behavior
2. Improve user experience
3. Deliver personalized content
4. Analyze website performance
5. You can manage cookie preferences via your browser settings.

5. Information Sharing & Third Parties

We do not sell or rent your personal data. We may share limited data with:

1. Instructors (course progress, performance, and participation data)
2. Payment gateways (for secure transactions)
3. Marketing platforms (if consent is given for promotions)
4. Analytics providers (aggregated, non-identifiable data)

All third parties are contractually required to maintain confidentiality and comply with data protection standards.

6. Data Storage & Retention

1. Your data is stored securely on servers managed by our hosting providers.
2. We retain your data for as long as your account is active or as needed to comply with legal obligations.
3. Certificate and learning history may be retained longer for validation purposes.

7. Security Measures

We implement robust technical and administrative measures to protect your data, including:

1. SSL encryption
2. Limited access controls
3. Regular security monitoring and updates

However, no system is completely secure. You use our platform at your own risk.

8. Your Rights

You have the right to:

1. Access your personal information
2. Request corrections or updates
3. Withdraw consent where applicable
4. Request deletion of your data (subject to legal limitations)
5. Lodge a complaint with a data protection authority (where applicable)

Requests may be sent to support@thedbsuniversity.com.

9. Children’s Privacy

Our platform is not intended for children under the age of 13. We do not knowingly collect personal data from minors without parental consent.

10. International Data Transfers

Since our servers and tools may be hosted or accessed from outside your country, your data may be transferred internationally. We ensure all such transfers comply with applicable data protection laws.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Effective Date”. Continued use of the platform indicates acceptance of the updated policy.

12. Contact Us

For any privacy-related concerns, please contact:
📧 Email: support@thedbsuniversity.com
🏢 Office: Divergent Business Systems Pvt. Ltd., Bangalore, Karnataka, India